{"id":1695,"date":"2025-03-15T16:47:00","date_gmt":"2025-03-15T15:47:00","guid":{"rendered":"https:\/\/www.essentialnio.it\/terms-and-conditions\/"},"modified":"2026-01-19T11:15:05","modified_gmt":"2026-01-19T10:15:05","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.essentialnio.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":" \n

General Terms of Sale<\/strong><\/p> \n

These General Terms of Sale govern the purchase of products through the website essentialnio.it<\/strong> (hereinafter also referred to as the \u201cSite\u201d). The use of the Site and the purchase of products imply full acceptance of these General Terms of Sale. If the Customer does not intend to accept these Terms, they are invited not to proceed with the order. <\/p> \n

Seller:<\/strong> The products available on the Site are sold by MAVA srl<\/strong>, with registered office at Piazza Cavour 3, 20121 Milan, Italy (VAT No. IT12554750963), registered with the Milan Business Register (REA MI-2669113). MAVA srl reserves the right to modify these General Terms of Sale at any time; the new terms will be effective from the date of publication on the Site. <\/p> \n

Conclusion of the Contract<\/strong><\/p> \n

The sales contract is considered concluded when MAVA srl<\/strong> (hereinafter also referred to as the \u201cSeller\u201d) sends the Customer, to the provided email address, the confirmation of receipt and acceptance of the order. This order confirmation email will include the order number, a summary of the purchase (products, quantity, price, shipping costs, payment method), and a reference to these General Terms of Sale. The Customer agrees to verify the accuracy of the data contained in the order confirmation and to promptly report any errors or need for corrections by contacting Customer Service. <\/p> \n

If the order cannot be accepted or processed, the Seller will promptly inform the Customer (for example, in case of incomplete data, product unavailability, unsuccessful payment, or failure to pass security checks). In such cases, the sales contract is not finalized, and any amount already paid by the Customer will be refunded without undue delay. <\/p> \n

Product Availability:<\/strong> The products for sale on the Site are normally available in stock; however, actual availability is confirmed only at the time of order processing. By placing the order, the Customer accepts the possibility of partial fulfillment if some ordered products are no longer available. In such cases, the Seller will ship only the available products and refund the amount paid for the unavailable products (or, if agreed, may propose an alternative product of equivalent value). Partial execution of the order does not entitle the Customer to refuse delivery or terminate the contract for the delivered products. <\/p> \n

Purchase Methods<\/strong><\/p> \n

Purchases on the Site can only be made by adult Customers, registered or who have provided all the necessary data to complete the transaction and delivery. To place an order, the Customer selects the desired products, which will be added to the \u201ccart,\u201d and proceeds to checkout following the instructions on the Site. <\/p> \n

During the order process, the Customer will be asked for personal data (delivery address, billing address, email address, phone number, etc.) necessary for order fulfillment. It is the Customer’s responsibility to provide accurate and complete information. Any additional costs caused by errors in the provided data (e.g., redelivery costs for incorrect address) will be borne by the Customer. <\/p> \n

The order is considered confirmed and binding for the Customer when they complete the payment process and submit the order through the Site. The order will be deemed accepted and the contract concluded only upon the Seller’s sending of the order confirmation, as described in the previous section. <\/p> \n

The order number<\/strong> indicated in the confirmation sent by the Seller must be used by the Customer for any communication related to the order itself. For any post-sale needs (e.g., shipping data modification, order status, returns, etc.), the Customer can contact Customer Service providing this reference. <\/p> \n

Prices and Payments<\/strong><\/p> \n

All product prices indicated on the Site are expressed in Euros (\u20ac) and, unless otherwise indicated, include the applicable VAT<\/strong> according to current legislation. Any delivery charges<\/strong> or other additional costs (e.g., cash on delivery) are calculated separately<\/strong> and clearly indicated during the order process before the contract conclusion and payment by the Customer. <\/p> \n

For shipments to countries outside the European Union<\/strong>, product prices are indicated net of VAT. In such cases, any customs duties, import taxes, or local taxes required by the destination country are the responsibility of the Customer, who must verify the amount with the competent authorities of their country. Applicable shipping costs to foreign destinations will be communicated during checkout. <\/p> \n

The Seller reserves the right to change product prices at any time; however, confirmed orders will be subject to the prices in effect at the time the order is placed by the Customer.<\/strong> In case of promotions, discounts, or special sales, the original reference price and the percentage or amount of the discount applied will be shown on the Site, in compliance with the current Italian legislation on price transparency (EU Directive 2019\/2161, implemented with Legislative Decree March 7, 2023, No. 26).<\/p> \n

Payment Methods<\/strong><\/p> \n

Various payment methods are accepted on the essentialnio.it Site, indicated during the purchase process. These generally include: <\/p>